Refund policy

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

If the incomplete or incorrect address information is the major cause of shipment delays or package damage, Havoo Hair will not be responsible for any fees or exchange requirements. Please double-check your address before placing your order.

Return and Exchange Policy

Order Change

The order cannot be changed once the hair has been processed, so please email us to change your order within 12 hours of placing your order.

Order Cancellation

The order can be freely canceled before the hair is shipped out. Customized hair cannot be canceled once processing has started, otherwise a 20% fee will be charged.

Exchange Policy

If your hair is brand new, contact us by email at service@havoohair.com within 30 days of receiving your package to request an exchange. Emails received after 30 days will not be considered. We will respond within 24 hours on business days.

• Please email us with photos of the hair for our reference.
• We will reimburse one-time basic freight (not including insurance fee) for one order after we receive your package.
• For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
• There is no restocking fee charged.

Return Policy

If your hair is brand new, contact us by email at service@havoohair.com within 30 days of receiving your package to request a return. Emails received after 30 days will not be considered. We will respond within 24 hours on business days.

• Please email us with photos of the hair for our reference.
• We will reimburse one-time basic freight (not including insurance fee) for one order after we receive your package.
• We will charge a $20 restocking fee for returns if there are no quality problems.

NOTICE:

Customized orders

• If your custom hair system is faulty, we will repair it or make a replacement system for you. We will need you to provide photos and/or videos that demonstrate the fault.
• If you are not satisfied with your custom hair system, you can return it within 30 days of receiving.
• If you are not satisfied with your custom hair system for any reason other than a fault on our part, A 50% service fee will be deducted from the refund amount.
  
• If you cancel a custom order before shipping, you will only receive a 50% refund. This is to cover labor and material costs.
• If you order a wrong custom hair system by mistake, the hair system cannot be returned for a refund. However, we can adjust it for you at an additional cost.

Duty of Return Package

The customer must contact us before sending the package to us for return or exchange, as we will not be responsible for lost packages and we have all rights to refuse the package if you send it back without our permission.